COLLECTORS CLUB — PRIVACY POLICY

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information

• •Name
• •Email address
• •Phone number
• •Shipping and billing address
• •Date of birth (if required for verification or age restrictions)
• •Government ID and identity verification data (KYC)
• •Payment information (via third-party processors)
• •Crypto wallet information (only if you choose to use blockchain-based payments)

1.2 Collectibles & Transaction Data

• •Images and videos of your collectibles
• •Grading data, including AI assessments, centering, edges, surface, damage scoring
• •Vaulting details (serial numbers, location, ownership records)
• •Marketplace transactions (sales, bids, offers, invoices, payouts)
• •Shipping and fulfillment history

1.3 In-Store & Lounge Data

• •In-store purchases
• •Event registrations and attendance
• •Surveillance video for security and fraud prevention
• •Access logs for the members-only lounge

1.4 Automatically Collected Data

• •IP address
• •Device and browser information
• •Usage analytics and clickstream data
• •Cookies, pixels, tags, and similar tracking technologies
• •Location data (if enabled on your device)

1.5 Communications

• •Support messages
• •Chat logs
• •Emails and SMS
• •Feedback and survey responses

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide and Operate the Services

• •Facilitate marketplace buying and selling
• •Process grading submissions through AGS
• •Manage vaulting and storage
• •Ship and receive collectibles
• •Verify identity and prevent fraud
• •Operate in-store services and member access

2.2 To Improve and Personalize the Experience

• •Train and enhance AI models for card detection, analysis, and grading
• •Offer pricing estimates, collection tracking, or suggested listings
• •Personalize recommendations
• •Enhance website and app functionality

2.3 To Communicate With You

• •Send confirmations, alerts, security notifications
• •Provide customer support
• •Send updates about Collectors Club, events, promotions, or policy changes

2.4 For Legal and Compliance Requirements

• •AML/KYC verification
• •Detect and prevent fraudulent activity
• •Enforce terms of service
• •Comply with U.S., EU (GDPR), and global data regulations

3. How We Share Your Information

We do not sell your personal data. We share information only with trusted third parties necessary to operate the Collectors Club ecosystem:

3.1 Service Providers

• •Payment processors: Stripe, crypto-payment gateways
• •E-commerce: Shopify or internal marketplace systems
• •Grading providers: AGS
• •Shipping partners: USPS, UPS, FedEx, DHL
• •Cloud hosting: AWS, Google Cloud
• •Analytics & marketing: Google Analytics, Meta Ads, email/SMS platforms
• •Identity verification: KYC/AML vendors

3.2 Business Partners

• •Partners who help fulfill vaulting, insurance, or logistics
• •Event partners or venue operators

3.3 Compliance and Legal Requirements

We may disclose information to:

• •Law enforcement
• •Government authorities
• •Courts, arbitrators, and regulators

3.4 Corporate Transactions

If Collectors Club undergoes a merger, acquisition, investment, restructuring, or similar transaction, your data may be transferred as part of that process.

4. Blockchain, Web3 & Crypto Payments

If you choose to use blockchain-based payments or crypto wallets:

• •Your wallet address may be visible publicly on the blockchain.
• •Blockchain transactions cannot be altered or deleted by Collectors Club.
• •We do not store private keys or seed phrases.
• •NFTs or tokenized receipts (if offered) may publicly link assets to a wallet address.
• •You acknowledge that blockchain networks are decentralized and information posted on-chain cannot be removed.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

• •Maintain user sessions
• •Analyze traffic
• •Personalize your experience
• •Improve advertising relevance

You may disable cookies in your browser, but certain features may not function properly.

6. International Data Transfers

Because Collectors Club operates globally, your data may be transferred to and processed in:

• •The United States
• •The European Union
• •Other jurisdictions where our partners operate

We use appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure compliance with GDPR and international privacy standards.

7. Data Retention

We retain your information for as long as necessary to:

• •Provide Services
• •Meet legal obligations
• •Resolve disputes
• •Maintain accurate vaulting, grading, and transaction records

Surveillance video may have a shorter retention period depending on local regulations.

8. Your Rights

Depending on your jurisdiction (including GDPR), you may have rights to:

• •Access your personal data
• •Correct inaccurate information
• •Delete your data ("Right to be Forgotten")
• •Receive a copy of your data ("Data Portability")
• •Object to data processing
• •Withdraw consent
• •Manage cookies

To exercise these rights, contact: contact@collectorsclub.com

9. Data Security

We implement administrative, technical, and physical safeguards including:

• •Encrypted data storage
• •Secure transmission (HTTPS/TLS)
• •Restricted access
• •Continuous monitoring
• •Fraud and intrusion detection systems

No system is completely secure; you use the Services at your own risk.

10. Children's Privacy

Collectors Club does not knowingly collect data from children under the age of 13 (or 16 where applicable under GDPR).

If you believe a child has provided us information, contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted.

We will notify you of material changes via email or platform notifications.

12. Contact Us

For privacy inquiries, data requests, or complaints: